Benefits of virtual assistants for real estate clients

Do Real Estate Virtual Assistant benefits? The answer is resounding: Yes. In this post we tell you how Real Estate users benefit from conversational technology. 

Most texts that address the implementation of Artificial Intelligence in the real estate field do so from a business point of view. Indeed, the adoption of this type of technology brings great advantages for real estate companies .

However, beyond the possibilities of optimizing internal processes, users also benefit from the implementation of Artificial Intelligence . Customer service improves considerably: management and operations become much simpler. 

Having the help of a virtual assistant when offering a property for sale or assisting you in the search process represents an added value that clients will value above other solutions on the market. In this sense, they will value the additional functions that the conversational agent can offer them, such as enriched responses, personalization of information or other additional resources. We explain these functions in more depth.

Rich answers

The conversational flow can be configured to not only offer plain text responses. In fact, links can be included to the property details or to the location on maps, photographs, videos or related information from other websites (news, regulations, etc.). 

All this additional information and multimedia considerably improves the customer experience, who receives valuable content related to what they are looking for, exceeding their expectations.

Access to private area

Another functionality that Dialogflow allows is to operate through the user's login so that the entire conversation adjusts to the data in their profile. Furthermore, by having its ID associated, there is a history of contacts between the bot and the user , which is not only useful for the real estate agency but also for the client themselves who has available any previously obtained data. 

You can also configure notices or reminders for actions such as visits to a property, payment deadlines, etc. that integrate with the client's calendar.

Also Read: Tasks Of Your Real Estate Virtual Assistant

Assistance in the process

Another useful function is to accompany clients in the document formalization process, acting as a guide. The assistant will indicate to the user, at the precise moment, each step that he has to perform. 

The characteristic form with fields to fill out is replaced by a conversation in which the data is extracted from the interaction. In this way, the appearance of errors in the process is reduced, whether to include a property in the catalog or for other procedures such as making a reservation. Likewise, the sending and receiving of documentation can be managed.

Provision of additional information

Another benefit of implementing a virtual assistant in a real estate agency is to provide differential value compared to the competition:

Include information about taxes or other issues of interest to both the seller and the buyer.

Offer support in procedures related to the purchase and sale of the property and that do not depend directly on the real estate agency

Show complementary services such as searching for financing, recommending renovation or moving companies.

All this added to the fact that finding a property – or a list of them – that fits what you are looking for is a simpler, more intuitive and faster process than on other websites or apps.

Other benefits of virtual assistants for real estate clients

In short, when as clients of a real estate agency we have the support of a virtual assistant in our efforts, everything becomes much simpler. We can resolve any questions that arise both about the property and the processes or documents and it is possible to do so immediately .

On the other hand, we can obtain more information than we even thought was necessary and that will help us make the best decision . In some cases, these operations can even be carried out from a private area, which provides extra personalization and confidentiality.